Terms & Conditions I Policies

TERMS OF USE | POLICIES

Who we are
Freedom Choice (Henceforth known as the Business) is committed to your
privacy. We want you to know that we are not interested in collecting your personal
information (known as “Personally Identifiable Data” or PID) to distribute to the highest
bidder for marketing purposes or for our profit. We only want to collect this data to make
your user experience better. Honest. To prove this, we are providing you with this full
Privacy Policy telling you when we collect that information and how we use it and to be
transparent about what we do with your valuable data and how we keep it secure. We
will change this Privacy Policy from time to time, but we will notify you when this
changes.

Types of data we collect

Website Cookies
We are not currently collecting cookie data, nor do we intend to do so, so we will let you
know if that changes.

App Analytics
When someone downloads our app(s), we use Google Analytics and Apple Analytics,
so we collect the same basic data that they would and we will only use it to know areas
we need to serve better. But, if Google, Apple or anyone else requests any PID, we will
flat out tell them, “No”.

Mailing Lists
This is something we intend to implement in the future. You will not be automatically
enrolled in this when we do implement it. We intend to send out monthly newsletters
and occasional news that may indicate changes to this Privacy Policy, important feature
updates or known bugs we are working on among other important items. The
newsletters will not be tailored to any specific analytics, like shopping habits and we will
not use any personal data other than your name and email address. We do not trade,
rent or otherwise obtain email lists from other services. You are free to unsubscribe
from the newsletters, but as long as you are a member of Freedom Choice, you will still
receive important news via email.

Purchasing Products
When you purchase items on our app or in the marketplace, we will only use the data
you have provided us (credit card, billing or delivery data) for that transaction. We will
save your credit card data for your future ease of use, but you are free to delete that
data at any time. However, since our databases track customer purchases, transaction

histories must be available for merchants where you have shopped for a minimum
period of (5) years for their tax purposes. However, merchants are unable to view your
credit card data or any PID (like your name, where you live, etc.) without your consent.

Selling Products
If you choose to sell Feathers or other products in the marketplace, you must have a
credit card processing account through Blacksheep, Inc or have a PayPal account.
Blacksheep adheres to the same privacy policy we do, so you do not have to worry
about us taking any more information than we absolutely have to and Blacksheep will
not share any PID without your consent. However, we cannot speak for PayPal. Their
privacy policy can be found athttps://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Third Parties
Gynesus, Inc. is our parent company and Gynesus has multiple divisions that have
access to the same data. With all of Gynesus’ companies (such as us, Crafter’s
Collage, or Blacksheep, Inc), your data is safe with us. You will not be signed up for any
of these services without your consent and you may drop them at any time.
Children’s Privacy
We do not knowingly collect information on anyone below 13 years old. If you have
discovered PID that pertains to a child, please notify us immediately
atsupport@freedomchoiceglobal.comor call us at423-269-7500 and we will attempt to
rectify the issue.

Access to your personal information
You are fully entitled to view, amend or delete personal information that we have on file
for you. If for any particular reason you cannot amend or delete your data, you can
reach out to us directly at support@freedomchoiceglobal.comor submit a support ticket
athttps://freedomchoiceglobal.com/support. If you need to reach us immediately during
normal business hours (9 AM – 5 PM Monday – Friday), you may call us at (423) 498-
5363 and we’ll do our best to fix the issue ASAP.

Changes to this privacy policy
We will occasionally make changes to this policy and we will notify you via email. This
policy is attempting to be GDPR compliant and was last reviewed May 24, 2018.

App Analytics
When someone downloads our app(s), we use Google Analytics and Apple Analytics,
so we collect the same basic data that they would and we will only use it to know areas

we need to serve better. But, if Google, Apple or anyone else requests any PID, we will
flat out tell them, “No”.

Mailing Lists
This is something we intend to implement in the future. You will not be automatically
enrolled in this when we do implement it. We intend to send out monthly newsletters
and occasional news that may indicate changes to this Privacy Policy, important feature
updates or known bugs we are working on among other important items. The
newsletters will not be tailored to any specific analytics, like shopping habits and we will
not use any personal data other than your name and email address. We do not trade,
rent or otherwise obtain email lists from other services. You are free to unsubscribe
from the newsletters, but as long as you are a member of Freedom Choice, you will still
receive important news via email.

Our Terms & Polices
Please read our terms of use agreement carefully before using the website, mobile
applications, and services offered by the Business and its subsidiaries. This agreement
sets forth the legally binding terms and conditions for your use of this website, and all
websites within the Freedom Choice Business Cooperative, mobile applications, and
services provided by the membership of the Cooperative (collectively called “Services”).

You and all Cooperative member organizations are independent contractors, and no
agency, partnership, joint venture, employee-employer or franchiser-franchisee
relationship is intended or created by this Agreement.* By using the Services in any
manner, including but not limited to visiting or browsing the Site, you (the “user” or
“you”) agree to be bound by this Agreement, including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. This Agreement
applies to all users of the Services, including without limitation users such as vendors,
customers, merchants, contributors of content, information and other materials or
services on the Site.

Important Notice: If you have any questions, please refer to the Help section of the Site.

SHIPPING

Understanding Shipment Costs

Shipping costs will vary depending on the product, method of delivery and buyer
location. Shipping costs and taxes are always calculated at the checkout page after you
specify the shipping destination. Do note that most members of the Business-
Cooperative offers free shipping within the US (subject to change). Heavy or large items
such as furniture, special equipment, handmade pottery or vases, etc. may qualify for
additional shipping and handling charges.

Shipping Products
We currently use FedEx, UPS, USPS for shipping your orders to you. However, we can
ship anywhere within the US via your preferred shipment service. Some artisans may
choose to utilize other shipping methods or means that are more convenient to them or
are more relevant to their region or country.

Returning/Exchanging/Refunding A Product
If you wish to return an item, contact our customer service team and provide them with
your order number, item name, and reason for the return. Your request will be reviewed
and upon approval you will be issued a return authorization. For more information visit
our Returns section of this document.

Exchanging an Item
The Business stores special products and thus their quantities may be limited. We
advise you to order the new item separately before you apply for return of a previously
bought/original item. In case you receive a damaged product or an item that is not as
described on site, please get in touch with our executives at the earliest. We will do all
we can to rectify the situation. Do note that a replacement may not always be possible.

Fee for Returns
Any item that is eligible for return DOES NOT entail any fee for return. You get store
credit applicable to the business for the purchase price and the initial shipping costs are
non-refundable.

Credit for A Return
Once the Business receives an item, your store credit will be processed and credited to
your account within 5 business days. For more assistance visit our Returns and
Refunds section.
If you haven’t found the answer to your query, please get in touch.

RETURNS AND REFUNDS
We make it easy for you to return or exchange or cancel orders with us. A majority of
products listed with the Business have a 28 days grace period. Within this grace period,
you can notify the artisan or supplier of the cancellation, return or exchange of any order
or item. Your grace period starts from the day your order is delivered and lasts for the
next 28 days. This applies only to cancellable goods.*

Managing Your Orders – Cancel/Return/Exchange
The Business suggests you to contact the artisan in case you want to cancel or return
or exchange an order. You can let the artisan or supplier know of the same via any of
the options below:
You can go to “my orders” page and pick out the order or item that you want to
cancel/return/exchange. Click on the “contact the artisan” option and simply upload the
information
You can also fill in the cancellation form which is available at the Business website.
Provide the necessary details such as your name, order number, order details (if
needed), subject line and reason for cancellation or return (if needed). Email the
completed form to support@freedomchoiceglobal.comand you are sorted

Already Received The Order Before You Could Complete The Cancellation?

Package the item/product and send it back to the Business. Make sure that you do that
within 14 days of informing us about order cancellation. It is recommended to use a
signed-for delivery service along with proof of postage. Kindly do take note that the
direct cost of returning the product will be borne by the buyer
All members of the Business-Cooperative function as the artisan’s or supplier’s payment
agent. We make sure to process the refund directly to your PayPal account 14 days
after:
The artisan or supplier receives the product or;
You confirmed that you have returned the product to the artisan or supplier or;
You informed the artisan or merchant of the cancellation/return/exchange (if no goods
were delivered or supplied)
Please DO NOT discard or destroy any product if it is found to be faulty unless you have
contacted the artisan or merchant/ supplier and know that doing so WILL NOT affect the
cancellation/refund/exchange that you may have a claim on or be entitled to.

Please note that the buyer will be liable for any damage, or diminished value accruing to
the product as a result of mishandling, or transit back to the artisan. Certain handling of
the product which is necessary to establish its nature, characteristics and functioning
will be excused to an extent that is essential to derive its purpose.

You can redeem your gift vouchers within 7 business days of purchase. Please go
through our gift voucher terms and conditions for more information. All our artisans
comply with the Businesses’ returns policy. We assure you peace of mind while
shopping with us. If you have any questions or confusion feel free to get in touch with us
at.

What You Can’t Send Back
You might find some items or products that cannot be returned or canceled and we
understand that it is a bit of an inconvenience. Nonetheless, we inform you beforehand
that such items are NON-REFUNDABLE and advise you to read the terms and
conditions attached with such goods before you make a purchase.

Items that are considered Non-Returnable or Non-Refundable or Non-Cancellable are
as Follows:
Products that are made to your specific requirements
These items are outside of standard make and features and the artisan/creator takes
special care while retrieving or creating such good
Every such item is personalized to a particular customer’s preference and hence can’t
be resold to another buyer due to its bespoke features and elements
Perishable goods such as foods or semi-cooked packaged items DO NOT qualify for
return or cancellation
Specifically designed products that are commissioned only on the behest of the
customer such as art and sculpture pieces, ceramics and other intricately designed
items are NON-REFUNDABL

Personal items such as cosmetics and innerwear or other items that require hygiene
seal to be broken to be used CANNOT BE CANCELED
To find out in detail what items qualify and what don’t as
cancellable/returnable/refundable refer to the Business Product List.

ORDERS

Calculating Sales Tax
Your sales tax will be calculated during the checkout on cart page and will be based on
the shipping destination. Remember, some countries may require duties and taxes
(international shipping).

Paying for your order
The Businesses’ website only accepts payments for all orders via a valid PayPal
account (We will introduce other modes of payment soon).

Checking the Status of Your Order
Login to your account and check the status of your order under “My Orders.” For more
information visit our FAQs page.

Changing the Order after Placing It
In any such instances, you need to be quick in contacting us. We will try our best to
make the necessary changes in your order to accommodate your request.

DISPUTE RESOLUTION
The Business takes Care of Any & All Disputes Arising Between Buyers and Sellers
through Amicable Means
We prefer to resolve all your issues through arbitration and that will take place in New
York County, New York. Settlement of any dispute is conducted in English language in
accordance with the Arbitration Rules and Procedures of Judicial Arbitration and
Mediation Services, Inc. A commercial arbitrator with substantial experience will be
appointed to resolve intellectual property and commercial contract disputes. The
prevailing party in any arbitration or resolution procedure shall be entitled to receive
reimbursement of its reasonable expenses. For more information visit our Terms and
Conditions (Section 9 – Resolution of Disputes).

Disputes with Users or Third Parties
In the event a dispute arises between you and another user or a third party, the
Business encourages you to contact the user or third party to resolve the dispute
amicably. If a buyer and seller are unable to resolve a dispute resulting from a
transaction that occurs on Business-Cooperative, they may choose to participate in the
Businesses’ case system in order to resolve the dispute. The Business will not make
judgments regarding legal issues or claims. For more information on the same kindly
visit our Terms and Conditions (Section 9 – Resolution of Disputes)